See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Learn how to upgrade to Windows 11 Windows 11 Upgrade Guide. Various issues can occur while using Microsoft Edge, including connection problems, general slowness, password issues, problems with Adobe Flash content, requests to use Internet Explorer, issues importing favorites, the Home button failing to display, and problems changing the default search engine.
Select the section that corresponds to your problem. Edge cannot connect to the Internet If Microsoft Edge fails to connect to the Internet, first check for Internet issues, and then, if necessary, adjust administrator account settings. Step 1: Check for Internet issues Make sure your Internet connection is active and working correctly.
After checking the Internet connection, try to connect using Microsoft Edge again. If the issue persists, continue to the next step. Step 2: Check user account permissions Check the registry to make sure the user account has full permissions.
If you must edit the registry to resolve issues, you should always make a backup first. If the registry is damaged due to editing but has not been backed up, the only resolution might be a system recovery. In Windows, search for and open regedit. If you are prompted for an Administrator password or asked to confirm changes to your computer, type the password or provide confirmation. Right-click NetworkList , and then click Permissions.
In the Permissions for NetworkList window, select the correct user account in the Group or user names area, make sure the Allow box next to Full Control is checked, and then click OK. Restart the computer, and then continue to the next step to adjust administrator settings in Windows PowerShell. Step 3: Adjust administrator settings in Windows PowerShell Add a network administrator command in Windows PowerShell to make sure the user account has the correct permissions.
Copy the following command, and then paste it in the command line of the Administrator: Windows PowerShell window. Try to connect to the Internet using Microsoft Edge again. Step 4: Set network services to automatic startup Adjust settings so network services start up automatically. In Windows, search for and open Services.
On the General tab in the properties window, select Automatic in the Startup type menu, and then click OK. Return to the Services window, then repeat these steps to set each of the services in the following list to Automatic. Microsoft Edge runs slowly, has trouble loading pages, or cannot connect Microsoft Edge runs slowly, has trouble loading pages, or does not connect to the Internet. An error message might display. Step 1: Check for Windows updates Having the most current software and drivers installed on your computer might resolve the issue.
In Windows, search for and open Windows Update settings. Click Check for updates. Important Verify that you are using the correct Group Policy for your version of Windows. Devices which had connected to and installed the printer prior to the installation of KB are unaffected and print operations to that printer will succeed as usual. Note: IPP is not commonly used by devices designed for home use.
Resolution: This issue has been resolved in KB After installing KB or later updates, you might receive a prompt for administrative credentials every time you attempt to print in environments in which the print server and print client are in different times zones. Note The affected environments described in this issue are not commonly used by devices designed for home use. The printing environments affected by this issue are more commonly found in enterprises and organizations.
If after installing KB you still receive the prompt every time you print, see Q1 in the "Frequently ask questions" section of KB—Manage new Point and Print default driver installation behavior CVE After installing KB on a print server, printing properties defined on that server might not be correctly provided to clients. Note this issue is specific to print servers and does not impact standard network printing.
This issue will not cause printing operations to fail, however, custom settings defined on the server — for example, duplex print settings — will not be applied automatically, and clients will print with default settings only.
This issue results from an improper building of the data file which contains the printer properties. Clients which receive this data file will not be able to use the file content and will instead proceed with default printing settings. Clients who have previously received the settings package prior to the installation of KB are unaffected. Servers which use default print settings and have no custom settings to provide to clients are unaffected.
Note: The printer connection methods described in this issue are not commonly used by devices designed for home use. Workaround : IT administrators with admin privileges can still install printer drivers on the client through other means, such as copying packaged drivers from a known good package location. Additionally, clients can still be modified manually to adopt desired printer settings. After installing KB , devices which attempt to connect to a network printer for the first time might fail to download and install the necessary printer drivers.
Devices which had connected to and installed the printer prior to the installation of KB are unaffected and operations to that printer will succeed as usual. This issue has been observed in devices which access printers via a print server using HTTP connections. When a client connects to the server to install the printer, a directory mismatch occurs, which causes the installer files to generate incorrectly.
As a result, the drivers may not download. Workaround: IT administrators with admin privileges can still install printer drivers on the client through other means, such as copying packaged drivers from a known good package location. Only the automatic download and installation processes are impacted by this issue.
You might be experiencing this issue if apps fail to open, fail to open files, or you might receive a white window when attempting to login. Resolution: This issue was resolved in KB , released October 12, If you are using an update released before October 12, , you can resolve this issue using KIR.
For enterprise-managed devices that have installed an affected update and encountered this issue, it can be resolved by installing and configuring a special Group Policy preferred or setting a registry key according to the version of Windows you are using. Important Verify that you are using the correct Group Policy or registry key for your version of Windows. Note Devices need to be restarted after configuring the special Group Policy or adding the registry key. Before restarting Windows 10, version , Windows 10, version and Windows Server , you will need to also run following command from elevated PowerShell prompt:.
After installing KB or a later update, certain printers in some environments using Point and Print might receive a prompt saying, "Do you trust this printer" and requiring administrator credentials to install every time an app attempts to print to a print server or a print client connects to a print server.
This is caused by a print driver on the print client and the print server using the same filename, but the server has a newer version of the file. When the print client connects to the print server, it finds a newer driver file and is prompted to update the drivers on the print client, but the file in the package it is offered for installation does not include the later file version.
Workaround: Verify that you are using the latest drivers for all your printing devices and where possible, use the same version of the print driver on the print client and print server. Resolution: This issue is resolved externally by adjusting the print drivers in your environment. If updating drivers in your environment does not resolve the issue, please contact support for your printer manufacturer OEM.
After installing updates released July 13, on domain controllers DCs in your environment, printers, scanners, and multifunction devices which are not compliant with section 3. Next steps: A temporary mitigation is now available. For more information, please see KB - Smart-card authentication might cause print and scan failures. After installing KB or later updates including out of band updates, KB and KB , you might have issues printing to certain printers.
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